HL Flake Integration
The Undisputed Destination for Locksmiths and Security Professionals.
Banner Solutions has acquired H.L. Flake Security Hardware, the leading wholesalers in the locksmith and security professional channel! By acquiring H.L. Flake, Banner Solutions adds a wealth of expertise and history in the locksmith channel, as well as an assortment of product to more completely service the needs of the locksmith. We are very excited to bring H.L. Flake onto the Banner Solutions platform.
From their beginnings as a bicycle retailer to today, H.L. Flake has now spent 109 years focused on their customers. This tradition of customer-focused service brings additional momentum to Banner Solutions goal of delivering beyond expectations for every customer, every time.
Frequently Asked Questions
What is your cancellation policy?
Once an order is placed, it enters processing immediately. If you need to cancel an order, please contact the Banner Solutions Customer Support team as soon as possible. An email from Banner Solutions will serve as official confirmation of your cancellation.
Because our automated system processes orders quickly, cancellations cannot be guaranteed once fulfillment has begun. For factory-ordered products, cancellation—whether shipped or not—is subject to the manufacturer’s approval and may result in penalties or fees.
How do I cancel an order?
Once an order is placed, it begins processing right away. If you need to cancel, please call Banner Solutions immediately. Our automated system moves orders quickly, so we may not be able to cancel once processing has started. Cancellation of factory-ordered Product, whether shipped or not, will be determined by the manufacturer of the Product and is subject to penalties or fees.
How do I update my contact information?
To update your or your Company’s contact information, please contact Customer Service at customerservice@bannersolutions.com or 888-496-1846.
How do I become and Administrator for my Account?
To request Administrator privileges, contact websupport@bannersolutions.com. Our team will validate your request for Administrator privileges and grant access when valid.
How do I add/remove/change a user on our account?
If you have an online username with Administrator privileges, you can manage the users on your account by navigating to My Account > My Users. If you do not have a username, or do not have Administrator privileges, please reach out to websupport@bannersolutions.com.
How do I contact my sales rep?
If you don’t have your sales representative’s contact information, please reach out to our technical sales team at888-496-1846. they can put you in touch.
