Banner Solutions will accept returns for stocked material within 60 days of the date of the original invoice. Return requests can be made through our website, via our customer service department by emailing customerservice@bannersolutions.com or by calling our toll-free number (888-362-0750) and speaking to a customer service representative.
A Return Material Authorization or “RMA” must be generated in advance of all returns. RMAs are valid for 45 days from the date of issue. Any material received without an RMA or with an expired RMA will not be accepted and will be returned at the customer’s expense.
Banner Solutions will accept returns for stocked material only. All factory and special ordered materials are not eligible for return. Safes, key machines, programmers, software, and some electronic products are final sale only and not eligible for return. Any exceptions are at the sole discretion of the manufacturer and will be subject to the manufacturer’s terms and conditions.
Approved returns are subject to a standard 25% restocking fee and must be shipped at the customer’s expense to an approved location. Returns will only be accepted and processed at our Grand Prairie, Texas locations.
Shipping labels will not be provided for standard customer return requests. It is highly recommended that return shipments be made via ground parcel service and insured by the sender. Banner Solutions is not responsible for items lost, damaged, or stolen in transit.
Return authorizations do not guarantee final disposition and all returns are subject to inspection. Credit will only be issued for merchandise returned in brand new, resalable condition. Credit will not be issued for any original shipping or handling charges. Merchandise should be in its original factory cartons/packaging and free of damage or markings. Material that is not returned in resalable condition will be returned at the customer’s expense.
Warranty claims and returns for defective material will be processed in accordance with manufacturer-specified policies. Products are warranted solely by the manufacturers and are subject to the conditions set forth by the manufacturer. Manufacturers policies are typically published and visible on their respective websites or through printed and/or digital catalogs. Shipping labels and freight credits for warranty claims are also subject to manufacturer-specific policies and will be provided by, and at the discretion of each manufacturer.
Prepaid Freight Minimum for Online Orders: BannerSolutions.com (online) orders totaling $300 net and up, will qualify for Free Freight via FedEx Ground Service within the continental United States Only. Some exclusions apply.
Flat Freight for Online Orders: Online orders below $300 net will be charged a Flat Rate of $20.00 per order via FedEx Ground Service. The online flat rate does not apply to offline orders. Some exclusions apply.
Non-Stock Items: Non-Stock items are considered special in nature and are not covered by any freight threshold policy. Any order for a non-stock item should have the Freight Code changed to OUTBOUND regardless of whether the item is being backordered into stock or shipped direct from the factory.
Expedited/Alternative Services: Air shipments and expedited services are not covered by the standard freight policies. Customers who wish to utilize other carrier services, do so at their own cost and subject to the designated carrier’s rates.
Oversize Item Charge: All oversize items (as defined by FedEx) are subject to an Oversize Item Charge of $249.00. To make sure our customers are aware of when and where this charge will apply, our technical sales team will communicate any oversize items during the order process and our website will denote these items on the product details and checkout pages.
Oversize Standards: As defined by FedEx, a package weighing 150 lbs. (68 kg) or more and measuring greater than 130 inches (330 cm) in combined length and girth will be classified by FedEx Ground as an “Oversize” package. All packages must have a combined length and girth of no more than 165 inches (419 cm). These products are noted as such on the Product Detail pages throughout our site.
Once an order is placed, it enters processing immediately. If you need to cancel an order, please contact the Banner Solutions Customer Support team as soon as possible. An email from Banner Solutions will serve as official confirmation of your cancellation.
Because our automated system processes orders quickly, cancellations cannot be guaranteed once fulfillment has begun. For factory-ordered products, cancellation—whether shipped or not—is subject to the manufacturer’s approval and may result in penalties or fees.
Terms are net 30 days from date of invoice, upon approval of credit by Banner Solutions. No shipments will be made unless your account is current. All C.O.D. shipments exceeding $2,000 will be shipped C.O.D. CASHIER's CHECK. We accept Master Card, Visa, or American Express on all material purchased at standard book pricing.
This privacy policy sets out how this website (hereafter “the Store”) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
- Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: www.bannersolutions.com